Refund
Policy

1Refund Eligibility

We stand behind our services at GraphiKly. We want you to be satisfied with your experience. Our general policy allows you to request a refund within 14 days of your original purchase under specific circumstances. After 14 days, we cannot offer you a refund or exchange.

2Acceptable Refund Causes

To be eligible for a refund, the following criteria must generally be met:

• The service or file provided was irretrievably defective or significantly different from the description.
• You were charged multiple times for the same service.
• Major technical issues on our platform prevented you from using the service.

3Exemptions

Several types of purchases are exempt from being returned or refunded:

• Downloaded digital goods where the download has commenced.
• Customized design services once work has officially begun.
• Subscription renewals where you neglected to cancel prior to the renewal date.

4Processing Refunds

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

5Contact Us for Refunds

To request a refund, please contact our support team with your order number, details of what you purchased, and the reason for your refund request.